Tuesday, November 18, 2014

Mark Sandler on "Building the Library of the Future, One Click at a Time"

Library employees may find the slides from Mark Sandler's Nov. 18 presentation (as well as the materials from our previous speakers) on the staff drive at U:LibraryFutures\.

Comments and questions on the presentations can be added to the comments section below.

Tuesday, September 2, 2014

Personality Types for Library Organizations: Part 5- Perceiving vs. Judging



post by Dan Chaney, Humanities and Social Sciences Division


Perceiving vs. Judging

Of the four dimensions, my favorite is without a doubt is this one, perceiving and judging. Judging and perceiving is the dimension that concerns itself with how we choose to live our lives – in either a very structured way or a very flexible open way.

First, let’s dispel a couple of stereotypes. When people hear this dimension is perceiving versus judging, the first assumption is that perceivers are people who are particularly perceptive or observant, and judgers are people who are judgmental. Not at all.

Judgers are people with a preference for living in an orderly, structured way and are happiest when their lives are structured and matters settled. Judgers love to make decisions and seek to control their lives (and sometimes the lives of others.) Judgers tend to see things in terms of black and white and they come down on one side or the other. They don’t like decisions that are left up in the air, in fact, decisions that aren’t settled actually can make judgers uncomfortable or cause them stress.

Perceivers, on the other hand, are folks that prefer to make decisions in an open ended fashion. And really, perceivers prefer not to make decisions at all. They love flexibility. They love to perceive options. They don’t like to make decisions because, let’s face it, something better might come along that they’d rather do so they’d just as soon not be pinned down on anything. Perceivers tend to hate day planners, calendars, to do lists, syllabi, etc. Forcing a perceiver to make a decision can actually cause them to feel stress.

So, why is this my favorite personality dimension? Background: I mentioned when you take the Myers-Briggs Type Indicator, it’ll give you a score and a strength of that score ranging from 0 to 40. I also mentioned that most people fall within the bell curve on MBTI scores for each dimension, meaning that most people fall within about 10 on the strength scale for any particular dimension. That is certainly true for me.  My Introvert score is a strength of 7, which means I could go either way, depending on how I answered a particular question. My Intuitor score was also a strength of 7. My Thinker score was also a strength of 7. With me so far? A score of 7 in these areas is pretty typical. My score as a Perceiver is a  39 out of 40, meaning there aren’t many people out there more of a perceiver than I am. In fact, I would class myself as an archetype Perceiver, there isn’t much Judger in me. I tell my students that if they are perceivers, I am their king.

Now, why is this dimension fun for me? This is one of the easiest dimensions to recognize in your coworkers, your friends, you partner, your children. Want to know how to tell if someone is a perceiver or judger? Look at their desk. Look inside their purse. Look inside their car. It’s true. If their desk/purse/car is messy they are a perceiver. If their desk/purse/car is neat as a pin, they are a judger. Now, you may be wondering why this is so. How can Dan be sure? Well, it’s in the nature of perceivers versus judgers. Think about it. Judgers like to make decisions, they like structure, it follows that their desks are neat and orderly. Perceivers hate making decisions, so we don’t like clearing our desks. The surest way for me to lose something is to put it away. Personally, it took me 10 years to file stuff in the filing cabinet in my office. I’ve filled one drawer with files, and haven’t opened the drawer in months. The other three drawers are full of stuff that isn’t files. If you ask a perceiver how we can find anything on our desk, we will tell you we know exactly where something is, we just won’t promise to be able to find it fast. We employ organization by stratigraphy, an archeological concept where the further down the pile, the older the item is.

Here is an example of Perceiver vs. Judger. 




Nicole is unquestionably a judger, she loves being organized and everything on her desk has its place. When I see Nicole’s desk, I have to fight the urge to take her stapler and turn it a quarter turn, because I suspect the first thing she’d do when she returns to her desk is turn her stapler back the right way.




 My desk, on the other hand, contains pens that have run out of ink because I dislike making decisions like throwing away a pen that is out of ink. As if might start working again later. There are piles of stuff that I am not working on at present, but might resume working on later, etc. You could turn the stapler around on my desk, but first you’d have to find it, and my reaction would be “I have a stapler on my desk?”

So, you may be wondering what the organizational strength is of a perceiver, considering we don’t like to make decisions. Well, think about it. Judgers love to make choices, but they find it hard to relax. Who loves to relax? Perceivers love to relax, but they have trouble making decisions. Perceivers and judgers need each other because the judgers run the risk of scheduling themselves so tightly that they become inflexible and dogmatic, while perceivers run the risk of procrastinating their lives away


Judging
Perceiving
Librarians (N=1600)
66%
34%
Library Assistants (N=84)
64.29%
35.71%
University Faculty (N=2282)
65.91%
34.09%

Tuesday, August 26, 2014

Personality Types for Library Organizations: Part 4- Thinking vs. Feeling



Thinking vs. Feeling

I will admit, of all the dimensions, thinking/feeling is one of my favorite, but not for the reasons you might think (pardon the pun.) Thinking/feeling as a dimension gets at how we make decisions and come to conclusions.

Thinkers are people who prefer to make decisions logically, or that make sense, at least to them. Thinkers pride themselves in their ability to be analytical and objective in deciding things. They make decisions by analyzing and weighting evidence, even if that means coming to unpleasant conclusions.

Feelers, on the other hand make decisions based on how much they care or what they feel is right. They pride themselves on their ability to be empathic and compassionate. A feeler will weigh the evidence of a situation and make the choice that is best for the person or people involved, even when the evidence leads them to think another option might be better. They strive for harmony in their decisions.

The best way to illustrate the differences between thinkers and feelers in an organization is to pull an example of each from Star Trek. I’m hardly a Star Trek expert, but it does provide us archetypal examples of the dichotomy between thinkers and feelers. Star Trek fans already know where I’m going with this. Which Star Trek character was known for being logical, cold, aloof? The character of Spock was a thinker, making decisions based on weighing the evidence and making decisions even when that decision was uncomfortable. The needs of the many outweigh the needs of the few, right? Which character was the opposite of Spock? Which character was known for his compassion? McCoy was constantly at odds with Spock over making decisions using logic over feelings. That is why they were so much fun to watch together – they were on opposite ends of the personality spectrum and that dichotomy is the gold mine of character development. But, that comparison isn’t what makes this dimension so interesting to me.

Let me set a scenario for you. Have you ever had a difference of opinion with your partner, husband, wife, girl/boyfriend? Have you ever had an argument where you were arguing to make a decision based on what it best for the person, while your significant other is arguing that your decision isn’t fair? At the end of that argument, your partner is in angry or in tears and you are wondering exactly what you said that was wrong? One of you is a feeler and the other is a thinker. The best example of this is arguments that occur between men and women. Research can tell us in scenarios such as this which of you is a feeler and which of you is the thinker. This dimension is fun for me because it is the only one that breaks along gender lines. Studies tell us that if you are a female, you tend to be a feeler, while if you are a male, you tend to be a thinker. Now, that is not an always, automatic thing. If you are a male and also a feeler, there’s nothing unusual about that, and conversely, if you’re a woman and a thinker, that’s not out of the ordinary. Remember, these are preferences, not absolutes.

Where am I on aligned along this dimension? I’m on the thinker side of things. When I was growing up as a child, I remember debates  with my parents over something not being fair to me, in particular, and I was always convinced my sisters were getting away with something because I was also an intuiter. Why was it not fair? Because my parents didn’t weigh the evidence the same as I did and (most likely) acted with compassion to one of my siblings. And that still kind of burns me up. Haha.


Thinking
Feeling
Librarians (N=1600)
Men: 69%
Women: 58%
Men: 31%
Women: 42%
Library Assistants (N=84)
34.52%
65.48%
University Faculty (N=2282)
53.37%
46.63%
University Students (N=4035)
32.91%
67.09%
Females (N=32731)
34.60%
65.40%
Males (N=23240)
63.55%
36.45%

With respect to the table above:
·         I did flesh out librarians a little more with respect to differences between genders. You’ll notice that librarians tend to be thinkers, and even female librarians tend to be thinkers, but you will notice that male librarians are more decidedly thinkers than woman librarians.
·         You’ll notice that among men and women, they are almost the exact mirror of the other.

Wednesday, August 20, 2014

Personality Types for Library Organizations: Part 3- Sensing vs. Intuition



post by Dan Chaney, Humanities and Social Sciences Division


Sensing vs. Intuition

Sensing versus Intuition is a measure of how we take in information about the world around us.

Sensors absorb information via their five senses. That is, they take in what their senses reveal to them – sight, hearing, touch, smell and taste. They tend to trust whatever can be measured or documented and focus on what is real and concrete. Sensors trust their five senses to give them accurate information about their environment, and they trust what their previous experience has taught them.  They tend to be focused on the here and now. A sensor will look at a given situation and try to figure out exactly what is going on.

Intuitors, on the other hand, are folks who seek out meanings, relationships and possibilities based on gut hunches, rather than the facts themselves. You could say intuitors trust their “sixth sense” more than what their five senses tell them. Intuitors naturally read between the lines and look for meanings between those lines. Unlike sensors, intuitors trust their inspirations and hunches. Intuitors are adept at anticipating the future and generally try to make things different rather than maintaining the status quo. An intuitor will look at a situation and want to know what it means and what the consequences are.

In terms of their value to the organization, sensors and intuitors work well together. Sensors are the folks who are really good at reading the evidence on the surface of any situation, and they are pretty good at pointing to what is causing a problem. Intuitors are really good at getting below the surface and determining what is really influencing that situation. Intuitors are people who trust their gut hunches, so they sometimes lack the patience or habit to evaluate their sensory data. Intuitors need to be surrounded by sensors in organizations to give as complete a picture of a situation as possible. The flip side of the equation is that sensors working without intuitors to balance their information input will occasionally get it wrong.

Sensors and intuitors are easy to pick out of a crowd if you know what to look for. In meetings, sensors are taking notes because that is how they absorb information. Intuitors are the folks listening, and who might be perceived as being unengaged. That is not the case, they are engaged looking (listening) below the surface and drawing connections between the lines. A sensor and an intuitor will experience a situation and if you ask them to recount it, will often give very different interpretations. Have you ever talked to a friend after a presentation or meeting and when they said something about the meeting, it makes you say “Wow, what meeting were you at?” It’s probably because one of you is a sensor and the other is an intuitor.

I come in on the intuitor side of this dimension, which shouldn’t surprise anyone who knows me. I am really good at reading people and acting on my gut hunches, which more often than not are right. If you are, like me, an introverted intuitive, that is a fun combination in terms of personality type. Introverts generally are deep thinkers, and when you combine it with introversion, that means we can get to the bottom of what is really going on in most cases, meaning we are really good at coming up with solutions.

So, how do you align with others in the Sensor/Intuitor dimension?


Sensing
Intuition
Librarians (N=1600)
41%
59%
Library Assistants (N=84)
65.48%
34.52%
University Faculty (N=2282)
36.06%
63.94%
University Students (N=4035)
55.39%
44.61%
Females (N=32731)
56.38%
43.62%
Males (N=23240)
54.77%
45.23%

Comments:
·         It should not be a surprise that librarians tend to be intuitors – the nature of research and reference work is one of following your gut hunches to find the correct or best answer.
·         Library staff tend to be the exact opposite of librarians in this dimension. That’s the strength of the organization, though. Remember, sensors are really good at seeing what is going on the surface and the intuitors are strong in making connections to what is really going on below the surface.
·         Faculty tend to be even more so intuitors than librarians. That does not surprise me.
·         Interesting juxtaposition between faculty and students. And that is largely because students in college have not necessarily learned critical thinking skills. We see this every day at the reference desk, when we help students with a research question and they expect there to be a “magic article” – one article that tells them exactly what the answer to the question is. Unfortunately, there are seldom magic articles in research.
·         Males and females are very similar in terms of sensing7/intuition.

Tuesday, August 12, 2014

Personality Types for Library Organizations: Part 2- Breakdown



post by Dan Chaney, Humanities and Social Sciences Division


Okay, let’s talk about what that all means.

The MBTI and PAP break personalities down along four dimensions:
1.       Introvert/Extravert
2.       Sensing/Intuition
3.       Thinking/Feeling
4.       Judging/Perceiving

These personality dimensions are opposites of one another – introvert is the opposite of extravert, sensing is the opposite of intuition, and so on. The scores we see when we take it can best be represented within the distribution model of the bell curve:

On the left side we would have one side of the dimension, for example, Introversion, while on the other end we would have Extraversion. In terms of scores or strength of our connection to that attribute, the bell curve tells us that most of us are generally close to the center between the two. What I mean by that is that personality types are tendencies or preferences, not absolutes. They aren’t a matter of us ALWAYS behaving in an introverted way, for example. No one does that. We all demonstrate preferences to one side over the other, but by necessity we operate in both sides. It’s just that one side comes more naturally to us.

Another difference between the MBTI and the PAP is the strength of your scores in any given attribute. As I mentioned, with the PAP, it’s not uncommon that some scores you have will be tied – that means you are close to the middle in that dimension, so there will be pieces of both sides which are going to reflect your personality, because you act in both ways. If you take the MBTI, you will receive a preference as well as a strength. The MBTI strength scores range from 0 to 40, so they will be much more accurate. In general, most people, when they take the MBTI find their scores within about 10 of the center, meaning most people are close to the middle between both sides of the dimension.

There have been many personality studies of various population groups. This is what psychologists do – they study people. They study people and attempt to determine characteristics or tendencies of that group of people. Both librarians and library staff have been studied in terms of their personalities. We also have personality studies of other groups of people, and I will be incorporating some of these studies to give you a glimpse of where your personality aligns along the studies of your peers, as well as how it aligns along some of our constituent groups – faculty, students, men and women.

Introvert vs. Extravert

Introvert vs. Extravert as a dimension of personality is a measure of how we are energized, or how we draw our energy. When people hear the terms “introvert” and “extravert” they tend to equate the meaning of the term with the behavior stereotype of each, with introverts being quiet and extraverts being outgoing. In terms of Myers-Briggs, this is not how we use the terms. This dichotomy is really about how people are energized. Introverts draw their energy by being alone. Extraverts draw their energy by being surrounded by people.

Introverts focus their attention and energy on the world inside of themselves. They enjoy spending time alone and need alone time to recharge their batteries, particularly when they have been operating in an environment with lots of people. Introverts try to understand the world before they experience it, which means a lot of their activity is mental. They prefer social interaction on a small scale – one on one or in small groups. Introverts avoid being the center of attention and are generally more reserved. Introverts prefer to get to know people more slowly. Being surrounded by people drains an introvert of energy, leaving them feeling tired and exhausted.

Extraverts, on the other hand, focus their attention and energy on the world outside of themselves. They seek out other people and enjoy a lot of interaction, whether one on one or in groups. They are constantly (and naturally) pulled to the outer world of people and things because being by themselves drains their energy. They seek people out to recharge their batteries.

If you don’t know what an extravert is thinking, you haven’t been paying attention, because they will tell you. If you don’t know what an introvert is thinking, it’s because you haven’t asked the right question or haven’t waited long enough for an answer. If you ask a question of an extravert, they will usually start talking, because extraverts need to talk in order to think (remember, extraverts are drawn to the outside world). Extraverts may not have an answer to the question at hand, but they start talking to work out their thoughts. Introverts, on the other hand, will answer a question with a long pause, because they are doing their thinking internally, and they don’t like to draw attention to themselves by giving the wrong answer in public.

The gift of extraversion is breadth, and the gift of introversion is depth. What I mean by that is extraverts can converse with people on just about any topic, however, their knowledge of that discussion topic generally isn’t very deep. Introverts, on the other hand, won’t be willing to converse with people unless it is in a topic they know and love, and certainly they won’t have the ability to carry on a conversation on a topic they are not versed in (hence, the introverts are quiet stereotype). Sometimes it’s easier to ask the introvert what they are interested in and start a conversation that way, but many introverts are reticent to share their passions with strangers.

I will tell you that I fall on the introvert side of the dimension, I am most definitely introverted. In fact, personality studies tell us that most librarians are introverts. I don’t think this is particularly surprising – consider the librarian stereotype of running around “shhhhing” people making noise in the library J ). There’s a reason why you generally don’t see me in the middle of the activity in group events. These are very taxing environments for an introvert. For about my first ten years at OSU as a librarian, I would go home at the end of the day physically exhausted. I’d talk to my father when I visit and I’d remark to him that my job made me exhausted at the end of the day. He’d ask me why it made me tired. I didn’t understand my personality type at that time and I’d tell him that I must expend vast amounts of mental energy at my job. I was close, I was expending vast amounts of energy, but rather than mental energy, I was an introvert working at a busy reference desk every day. That social interaction costs an introvert energy. Once I understood that working with people was going to cost me energy, I got a little more careful about protecting my energy reserves. For example now, when I teach a class or work the reference desk, I try to have an hour of alone time at my desk, often with the headphones on), recharging my batteries so I can continue to function in an extraverted way when needed. When I go home at the end of the day, I’m generally not tired, because I’ve figured out how to manage my energy reserves.

Understanding personality characteristics as well as I do, I can pretty accurately predict people’s personality type just from talking to them and watching them interact with one another. For example, the people raising their hand to talk in class or people talking before class begins – extraverts trying to recharge their batteries after having to sit still and listen for 30 minutes. The people sitting in the back of class who don’t raise their hands – introverts, taking it all in and trying to understand what is going on, recharging their batteries. When I teach, I always stop and ask questions of the class, so that the extraverts have that chance to recharge their energy briefly. Conversely, I never call upon the introverts, unless they have raised their hand. Introverts will be the students who come up to talk to me after class, and those are some of the best conversations I have.

If you are curious as to your score on the Introvert/Extravert dimension and how you compare to others, here is a chart with some popular population groups and how they align along the introvert/extravert dimension.


Extraversion
Introversion
Librarians (N=1600)
37%
63%
Library Assistants (N=84)
50%
50%
University Faculty (N=2282)
45.79%
54.21%
University Students (N=4035)
59.16%
40.84%
Females (N=32731)
55.71%
44.29%
Males (N=23240)
51.39%
48.61%

In terms of the chart above, some observations:
·         It should surprise no one that librarians tend to be introverts. We love being surrounded by knowledge and the quiet of the library.
·         Library assistants? The best type table I could come up with was one that resulted from research on the staff at one library. 84 respondents is hardly a significant sample size, but it can give us a rough idea of where library staff align along personality types.
·         University faculty are given simply because these are our customers, along with university students.
·         University students? They tend to be extraverts. No surprise there.
·         Finally, I listed men and women as groups, so you can see how you align by gender.